JAAN By Kirk Westaway

Dear S Sbb,We have tried to reach out to you via email.Thank you for sharing your feedback with us. Please accept our sincerest apologies for your recent experience at JAAN during your partner’s birthday celebration.We regret that the behavior of other guests impacted your evening, and we understand how this might have diminished what should have been a memorable occasion. To address this, we offered complimentary drinks and arranged for a more private and secluded table. However, we are sorry to hear that the new table did not meet your expectations and apologize for any further inconvenience this caused.Regarding the dietary concern, our understanding was that you had a shellfish allergy. For the safety and comfort of our guest, the scallop dish was substituted with our guinea fowl preparation. We aim to prioritize guest safety in all aspects of our service.Additionally, we would like to apologize for any misunderstanding related to the bill. In Singapore, service charges are not included in menu prices, and we regret if this was not clearly communicated, leading to any confusion during your visit.We greatly value your patronage and hope to have the privilege of welcoming you back in the future to deliver an enhanced and unforgettable dining experience.Joseph,Restaurant Manager, JAAN by Kirk Westaway

Dear Nicholas Ee, Thank you for your wonderful review and for dining with us again. Our team takes great pride in curating pairings that complement Chef Kirk’s cuisine and showcase the depth of our wine program. Your kind words about the food, service, and overall experience mean a great deal to us. It was our pleasure to look after you, and I will be sure to share your compliments with the entire team. We are grateful for your recommendation and look forward to welcoming you back to JAAN for another memorable dining experience soon. Joseph, Restaurant Manager JAAN by Kirk Westaway