7
オーナーからの返信
4 ヵ月前
Dear Camila, We sincerely apologize for your disappointing experience and for falling far below the standard we aim to provide. We are very sorry to hear that your croissant was served cold in the middle and especially concerned about your report regarding the tea. This is not acceptable, and we take both food quality and cleanliness very seriously. Thank you for bringing this to our attention. We are reviewing this matter with our team immediately to ensure it does not happen again. If you are open to it, we would appreciate the chance to make this right. Please feel free to contact us directly so we can follow up with you personally. We truly value your feedback and hope to have the opportunity to regain your trust.