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オーナーからの返信
1ヶ月前
Dear Martina, Thank you very much for sharing your feedback and for recommending our spa. We are delighted to hear that you enjoyed the massages, the atmosphere, and the beautiful setting. It is especially rewarding to know that your first treatment provided the relaxing experience we strive to deliver for every guest. At the same time, we sincerely apologize that your second massage did not last the full 60 minutes as booked. This is certainly not the standard of service we aim to provide, and we understand how disappointing it can be when treatment time is shortened due to scheduling delays. Your comments have been shared with our spa team so we can review our appointment management procedures and ensure that every guest receives the full treatment duration they have reserved. Thank you again for your valuable feedback. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Zazen Boutique Resort & Spa for an even more seamless and relaxing experience in the future. Warm regards, Suttila