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オーナーからの返信
5 ヵ月前
Tsu Pei Chen様,Thank you very much for visiting us and for taking the time to share your feedback. We deeply regret that your experience did not meet the high standards we strive to provide. Please accept our heartfelt apologies for any discomfort or disappointment caused during your visit.This is not the type of service we want to provide to our guests, and it is never our intention to fall short of your expectations. We fully understand how important it is for every guest to feel welcomed, respected, and comfortable while dining with us. We are truly sorry that your experience did not reflect this commitment.Please rest assured that we take your feedback very seriously. We will use it to carefully review our practices and ensure that every member of our team maintains the highest level of attentiveness, respect, and professionalism at all times. Our goal is always to create a warm and enjoyable environment where every guest can feel valued and appreciated.We are deeply grateful for your honest feedback, and we sincerely hope to have the opportunity to welcome you again in the future and provide a dining experience that fully reflects the care and hospitality you deserve.