At Chiangmai Restaurant

Dear Valued Guests, Thank you very much for your message and for taking the time to share your experience with us. After carefully reviewing the situation and checking the CCTV footage, we would like to clarify what happened. The staff member from the mango sticky rice shop (which is a separate shop) informed you that if you would like to order a mango smoothie, it would need to be ordered from our staff. At that time, our staff was preparing two drinks for guests at the swimming pool area. Once finished, he immediately came to take your order directly. The mango smoothie is not officially listed on our menu. However, we prepared it for you and charged the same price as our other fruit smoothies. Normally, we only offer ready-made mango juice, which may have caused some confusion regarding the pricing difference, as it is priced differently from freshly blended smoothies. Regarding the additional 10 baht, the staff mentioned in Thai, “10 baht short,” simply to clarify the remaining balance. He did not intend to make the situation uncomfortable. However, we understand that in a moment of rush or miscommunication, tone or body language may have unintentionally caused discomfort. For that, we sincerely apologize. Please be assured that all of our staff are trained according to hotel service standards, though occasional human errors may occur. We truly appreciate your feedback, as it helps us improve our service and communication. We hope to have the opportunity to welcome you again and provide you with a better experience next time. Warm regards,