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オーナーからの返信
1ヶ月前
Dear Khalid, Thank you for taking the time to share the review of your recent dining experience at Atrium Restaurant. While we're pleased to hear that our team made you feel welcome, especially our chefs, we regret that several aspects of your visit did not meet your expectations. Your kind recognition of their warmth and hospitality has been shared with them. We also appreciate your candid feedback regarding the food quality, replenishment, service attentiveness, and the missed opportunity to acknowledge your birthday and anniversary. We understand how disappointing this must have been, particularly after informing us of your special occasion, and we appreciate you bringing this oversight to our attention. Your comments have been shared with our culinary and service teams for review as we continue to refine the dining experience we provide. We also value your observations regarding parking and your overall impressions of the hotel, as feedback like yours helps us identify opportunities for improvement. Thank you once again for your honest feedback and for recognising the potential you see in Atrium Restaurant. We hope to have the opportunity to welcome you back for a more seamless and memorable dining experience. Sincerely, Kuhan Senior Asst. Restaurant Manager