BOKK

Hi Matthew, Thank you for such a thoughtful and detailed review and nice photos too! We're delighted to hear that you enjoyed our Korean Fried Chicken, especially the balance of a light, crispy coating while keeping the chicken juicy and flavourful inside. It's wonderful to know that the Garlic Soy flavour was your favourite as well — we worked hard to create a glaze that is savoury and well-balanced without being overly sweet. We're also glad you appreciated the spring onion garnish, our choice of fries, and the house-made pickled daikon and fresh kimchi. It's always rewarding when guests notice the little details that go into creating the overall experience. Thank you for your support and for taking the time to share such a comprehensive review. We look forward to welcoming you back again soon!

Hi Jessie, Hi, thank you for taking the time to share this with us, and we’re really sorry about your experience. We would like to apologise for the slight redness near the thigh bone area. With fresh chickens, this can occasionally happen even when the chicken is fully cooked, especially around the bone area where the juices and pigments may appear reddish. That said, we completely understand how this could still be unpleasant and concerning. We’re also very sorry that we missed your earlier message. We did not receive any enquiry through the contact form on our website, so we sincerely apologise that we were unable to respond to you earlier. We are always reachable through our contact number- please feel free to call us! As a small gesture, we would like full refund for your previous purchase (because after investigation- it’s really our carelessness that leads to this) and to offer you a complimentary 2-piece chicken with your preferred selected parts on your next visit. Pls contact us for the refund! Thank you again for reaching out to us first and for supporting us. We truly appreciate it and will continue working to improve.