BYD Lofts - Boutique Hotel & Serviced Apartments - Patong Beach, Phuket

Dear Valued Guest, We sincerely apologize for the disappointing experience you encountered during your recent stay with us. Your feedback is incredibly valuable to us, and we regret that we fell short of your expectations in several aspects. We understand the importance of the room view and the discomfort it caused you to have a different perspective than expected. We're genuinely sorry for any inconvenience this may have caused during your stay. Regarding the issues with the shower temperature, water pressure, toilet flush, and cleanliness, please accept our deepest apologies. It's disheartening to hear that we failed to address these concerns promptly and effectively. We take your comments seriously and assure you that we will investigate these matters further to prevent similar occurrences in the future. Your comfort and satisfaction are our top priorities, and we regret that we were unable to provide you with the experience you deserve. We also appreciate your feedback regarding your experience with Booking.com, and we will share your concerns with them to ensure improvements are made. We hope that you will consider giving us another chance in the future to regain your trust and provide you with the exceptional experience that we strive to deliver to all our guests. Thank you for bringing these issues to our attention, and we sincerely apologize for the inconvenience caused. Kind regards, BYD team

Dear Yuu Sumi,Thank you for your kind words! We're so glad you enjoyed your stay and appreciated the stylish room and comfortable beds. We're happy to hear that you were able to take a shower on the first floor and enjoy breakfast in our restaurant. Kind regards,BYD team

Dear Rika,Thank you so much for 5-star rating.It is our pleasure to learn that you love our restaurant and enjoyed with our foods and wines.Looking forward to see you here again soon.Warm Regards,BYD Lofts Team