Baan Manali Resort

Thank you for your review. We are sincerely sorry that your stay did not meet your expectations. At the same time, we feel it is important to clarify the full context of the situation and the communication that took place during your stay at Baan Manali Resort. From the moment of your arrival, you repeatedly expressed dissatisfaction and stated that you did not wish to continue your stay. In order to assist you and avoid further discomfort, we agreed — as a gesture of goodwill and despite the reservation policy — to cancel your two future bookings free of charge. After the cancellation had already been processed, you later decided to rebook and continue your stay at the resort. Regarding the interaction with reception, we regret if the conversation felt unpleasant. However, our staff were also met with a very aggressive and disrespectful tone while continuously trying to assist with the concerns raised during your first hours. When several complaints were presented simultaneously, along with repeated statements that you no longer wished to stay at the property, the question “What is your bottom line?” was asked only to better understand what resolution you were seeking. Concerning the technical issues mentioned: • Wi-Fi on Koh Phangan, like on many tropical islands, can occasionally vary depending on weather conditions and network traffic. We still do our best to provide stable service and assist guests whenever issues arise. • As explained during check-in, if any issue occurs in the room, we encourage guests to report it immediately so our team can resolve it as quickly as possible. The air conditioners were checked by our maintenance team following your report. • Any housekeeping concerns, including linens, could have been immediately addressed by replacing items or arranging additional cleaning. Our team is always available to assist when informed. • Pool maintenance is carried out daily to maintain hygiene and safety standards, including regular monitoring of pH and sanitation levels. We always appreciate constructive feedback, as it helps us improve. At the same time, we believe reviews should reflect the full context of a situation fairly and respectfully. We wish you all the best in your future travels.