Bamboo-Bar Ban Tai Beach 新着

Dear Guest, Thank you for visiting us and for sharing your feedback. We are very sorry that your visit was not what you expected. We would like to politely explain a few details about your experience. Because our restaurant is in a tropical outdoor area, the light from our table lamps can sometimes attract small night bugs. We want to assure you that these are not flies. Our staff is always happy to take the lamps away if they bother you. Also, please know that we always use high-quality ingredients for all our meals, and we are very proud of the food we serve. We are truly sorry about the problem with your soup. As soon as we found out, our team offered to make you a new bowl of Tom Yum Goong exactly how you ordered it (not spicy). We also told you that you would not be charged for the Tom Yum Goong at all. However, you chose not to accept the new bowl and decided to eat only plain rice. We completely understood and respected your choice. Finally, we deeply apologize for the mistakes on your bill. We admit our staff made two errors first, taking the wrong item off the bill, and second, forgetting to take off the Mango Sticky Rice that you never received. We have checked the system and can confirm that we fixed these mistakes before you left. You received a full refund for all the items you did not get. We take full responsibility for our mistakes with the bill and the service. We are currently training our team to be much more careful in the future. Thank you again for your review, which helps us improve. Sincerely, Bamboo Bar & Siam massage Koh Samui team

Hi Faisal Thank you so much for the 5-star review We’re really glad to hear that you had a great time chilling with us and enjoyed our drinks and service. We hope to welcome you back again soon