Banh Mi Saigon

Dear Airlex Lim, we sincerely apologize for your experience. As we have explained to your wife (Tiên Nguyễn) that you or your wife can inform us so we can provide rectifications for you on the spot. Our prices are thoughtfully as such for greater sustainability and are greatly transparent for your kind consideration before you order. As the Straits Times article mention, more than 60% of F&B that closed in 2025 do not sustain more than 5 years, and more than 80% of F&B in 2025 operated at a heavy loss with little survivability or sustainability. According to various articles collated in google, an average of 300+ F&B closures per month in 2025 in Singapore, that is more than 3,000 (300+ x 12 months) closures for one year alone. Prive Group closed. Lady M closed. Burger & Lobster closed. Ka-Soh closed. Even Michelin starred with large amounts of fund capital closed. We have been operating as a humble family-run small eatery so we are able to keep costs as practically sustainable as possible and resilient for times like SARS/COVID and we have been operating for more than 100 years while we regularly innovate to bring new exciting special flavors for all to enjoy. If our offerings exceed your budget, we truly apologize. You may order the Zermatt Neo Special at $4.90 with vege, with hand-made butter mayo, with traditional house-made umami sauce, with aromatic spring onion dressing, no meat, no pate. Or $5.40 with pate, no meat, no vege. As we explained to your wife, we apologize for the saltiness. As the roast pork was hand-salted then roasted manually, some parts would get saltier than other parts. If you further encounter this issue, please feel free to approach us for a replacement on the spot. We will diligently look out for more suitable parts for your specific taste as best as we can and as practically as we can. Most of our Vietnamese customers encourage us regularly and given us thumbs up and even gave kind suggestions like selling Banh Xeo Vietnamese Pan-Fry Pancake! You may also try our other selections such as number one which is cold cuts which is not as salty as roast pork. You may also ask for less sauce or no sauce as our more than 100 years recipe of traditional hand-made sauce also adds a layer of umami which might translate to saltiness to your kind self. We apologize but roast pork needs to be salted in order to get our traditional roasting right. If the rectifications are still not up to your standard, you may replace with another selection or suggest to us how we can better serve you. We will also take your kind suggestion into consideration as costs of beef has went up exponentially due to the sentiments impacts of the newly announced 15% global tariffs as reported by CNA on 22nd February 2026. Thank you for your first-time patronage and we hope to be able to serve you again!

Dear Wiz Yeo, thank you for your kind review! Yes we recommend you to eat it immediately for the best taste experience. If one hour later then eat, we recommend to toast it again slightly or air fry it slightly. Our BBQ pork are freshly hand-made every morning at 3am, made enough for each day, will be not dry if eaten immediately. Maybe after an hour or so, it dry up. Our fish sauces are freshly made each day, using a signature recipe unique to our authentic vietnam heritage passed-down-generations. Thank you so much! We hope to see you again!