Bao's Pastry

Dearest Charmaine, thank you for taking the time to leave us such detailed feedback. We are sincerely sorry to hear that the Original Cream Puffs you purchased from our Paya Lebar Square outlet did not meet expectations, especially when compared with your experience at our Westgate outlet. We completely understand your concern about consistency across outlets. We also sincerely apologise that your earlier email feedback was missed. This should not have happened, and we understand how frustrating it must have felt to not receive a response. Your comments and photo comparison have been shared with our operations team for immediate review. We will be checking on our product quality control and outlet feedback handling process to ensure improvements are made. Thank you again for highlighting this to us. We would appreciate the chance to follow up with you directly — kindly contact us via email at [email protected] or WhatsApp at 8961 6518 with your details so we can assist you further. We hope to have the opportunity to regain your trust and serve you better in future, Charmaine