B
オーナーからの返信
3 ヵ月前
Hi Benjamin, thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us felt unwelcoming and condescending — that’s certainly not the impression we want anyone to leave with. Weekends can get very busy, but that should never come at the expense of warmth or courtesy in how we communicate with guests. We appreciate you pointing this out, and we’ll be addressing it with the team to ensure interactions remain respectful and hospitable, even during peak periods. Thank you again for the honest feedback — it’s valuable and helps us improve.