B
オーナーからの返信
2 ヵ月前
Hi Shelton Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. Our Draniki are prepared fresh to order and are not served frozen, so we're concerned to hear that they arrived undercooked and hard. This is certainly not the standard we aim for. We have already shared your comments with our kitchen team and will review the preparation process to ensure consistency. We also appreciate your feedback regarding the presentation and coffee quality. Guest feedback helps us improve, and we take it seriously. We wish you had informed our team during your visit, as we would have gladly replaced the dish or offered an alternative. We hope you'll consider giving us another chance in the future.
