ボンベイ シジラーズ BOMBAY SIZZLERS

Ms. Junko Sama,Thank you very much for taking the time to share your feedback.We sincerely apologize for the inconvenience and frustration you experienced regarding your reservation. We understand how upsetting it must have been to receive a reservation confirmation followed by a cancellation, especially when this was not initiated by you.Please allow us to clarify that reservations made through AutoReserve are handled entirely by the external reservation platform, and unfortunately we do not have direct control over their system, reservation acceptance process, or any fees charged by them. In this case, we did not receive or confirm the reservation for the requested time.That said, our manager apologized many a times during your phone calls and explained you that we do not accept lunch time reservations for weekdays.As you mentioned, ¥ 300 was charged to you which also our manager did explain that we do not charge any money for table reservations and do not accept any online payments.With the reference to your discussion with our manager yesterday, we contacted Auto-Reserve for your ¥300 payment and Sakata San from Auto Reserve promised that the money they charged you for booking shall be refunded soon to your card. we shall appreciate a little patience from your side.We value all our guests and take feedback like this very seriously. Your comments have been shared with our team so we can improve our communication and service moving forward. Once again, we apologize for the unpleasant experience and appreciate your understanding.We look forward to serving you and your valued guests in near future.Thanking you.