Brouke

Dear Customer, The parking area mentioned in your review is part of the hotel property, not privately owned by Brouke Cafe. We are permitted to share certain parking zones alongside other hotel guests and businesses within the property. For this reason, traffic and parking directions are managed by the property’s staff — not by Brouke Cafe directly. If you are truly a business owner, then one of the most basic principles should be understanding that motorcycles should not be parked in car parking spaces, and that the duties of security personnel who manage and allocate parking for all guests should be respected. Our business has never discriminated against any customer, and we expect all guests to reasonably follow the parking arrangements provided. In addition, the person you referred to was not a staff member of our café, but a hotel security staff member who was assisting with traffic and parking management during busy hours. Furthermore, the owner has never “reserved” or “blocked off” parking spaces as you falsely claimed, and such statements are highly misleading and damaging to the reputation of the business. Regarding hospitality, we are confident in our service standards. Greeting and welcoming guests is something we consistently emphasize with our team and practice with every customer. If you genuinely feel that you were not greeted, we would appreciate it if you could provide details about the staff member or the time of your visit so we can properly investigate, address the issue, and improve where necessary. Additionally, we have never claimed to be a “high-end” establishment, and asking customers to pick up their own drinks is quite normal for a small café that does not charge a service fee. Regarding our service style, Brouke operates under a semi self-service concept by design. This is part of the cafe experience and operational flow we intentionally chose, similar to many modern cafes internationally. We understand this style may not match everyone’s expectations, and we fully respect that. Lastly, if you were truly this dissatisfied or had concerns during your visit, speaking directly with the manager at the time would have allowed us the opportunity to clarify, assist, or resolve the issue immediately. That would have been far more constructive than posting an excessively insulting and personal attack against the owner and the business afterward. We are always willing to listen to sincere feedback and improve where appropriate. However, we kindly ask that criticism be communicated fairly, factually, and with mutual respect.