Hectic Bar Otop

Hi Karen, Thank you so much for the lovely review! We're so happy you had a great time with us over Songkran — it was such a fun and festive few days! Safiree and Mai will be thrilled to hear your kind words, and I’ll be sure to pass them along. You're always welcome back — if you ever find yourself in Phuket again, we’d love to see you! Warm regards, Hectic Team

Hi Daniel, "Thank you for your wonderful review! We’re thrilled that you enjoyed the music. We take pride in blending the best of both old and new eras—bringing the timeless charm of classic tunes while staying fresh with modern vibes. Your appreciation means the world to us!"

Dear Eric, Thank you for your feedback. We appreciate you bringing this matter to our attention and apologize for any confusion or miscommunication regarding your recent visit. Our team has reviewed the situation, including security footage, to gain a better understanding of the events. We aim to ensure all orders are processed smoothly and without misunderstanding. Please note that, as a matter of courtesy, we request that all guests make requests they intend to follow through on, as this helps our staff serve everyone efficiently. Additionally, we strive to create a respectful environment for all guests and staff, and we kindly remind everyone to maintain appropriate behaviour during interactions. Any further concerns can be discussed with us directly, and we’re happy to clarify any aspects of our service policies. Thank you once again, and we appreciate your understanding in this matter. Best regards