Chill Grill

Dear Food West, We are truly sorry to read about how you’ve been feeling. We take the quality and safety of our dishes very seriously, so this kind of information is extremely important to us and also very unexpected. All products for our establishment are purchased fresh every day. Ingredients are stored according to sanitary standards, labeled with their production date, and strictly kept under proper temperature and expiration controls. All preparations and sauces are made daily, and we monitor quality at every stage. We never ignore negative reviews and have organized an internal check based on your message. We are already reviewing the footage from our security cameras. To objectively look into the situation and make sure this is not a fake message intended to harm the reputation of our establishment, we would be grateful if you could contact us directly or send detailed information via Instagram and provide: • the exact date and time of your visit, • which dishes you ordered, • a contact number so we can reach you. We are open to dialogue and want to understand all the circumstances. If needed, we are fully ready to cooperate with the competent authorities. Thank you for your feedback, and we hope to have the opportunity to sort this out together directly. We would also be happy to personally arrange a tour of our production so you can see for yourself the high hygiene standards and quality in our kitchen. Sincerely, Management