C
オーナーからの返信
2 ヵ月前
Hi, this is wrong! I’m the person who talk with you that you must contact the channel where you booked online for the cancellation! Once we received cancellation request from them via email, we will definitely approve it! but until today we never received any email about your cancellation yet! Please note, since you did not book direct with the hotel so we can’t make any refund to you here! And seemed you understood when we talking on that day? but now you say something else which it not correct! Preeyaporn , Manager