CRAFT

Dear LOUIS AOYAMA (AOYAMA LOUIS)Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed the atmosphere, our food and drinks, and the overall experience. It truly means a lot to know that you felt such a special vibe and could even imagine coming here regularly. We also love that you appreciated our pet-friendly setting—your kind comparison to Daikanyama in Japan is a huge compliment. We can’t wait to welcome you back again soon for more memorable moments! Best regards,CRAFT team.

Dear Shiho Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed your Sunday breakfast on the terrace and that everything—from the food to the atmosphere—made your experience special. It’s especially great to know that Tip took such good care of you; we’ll be sure to pass along your kind words. We’re truly honored to be one of your favorite places in Bangkok, and we can’t wait to welcome you back on your next visit—along with your furry companion! Best regards,CRAFT team.

Dear Pavani KaurThank you for taking the time to share your feedback and for being a returning guest. We are truly sorry to hear about your recent experience and the way the situation was handled.While we understand that accidents can happen in a pet-friendly environment, we sincerely apologize if our approach came across as insensitive or disrespectful, especially while you were still enjoying your meal. We never want any guest to feel uncomfortable or unfairly treated.Please also accept our thanks for recognizing the waitress who assisted you with kindness and understanding. We will be sure to share your comments with our team.We value your feedback and take concerns regarding guest experience very seriously. While we're pleased to hear that you enjoyed the food, we regret that the service fell short of expectations and impacted your visit.Best regards,CRAFT team.