Dutch Colony Coffee Co

Dear Jamilah. Thank you for your IG DM and thank you for providing your email for us to reach out to you in regards to your experience. Customer Experience is important to us and although we are doing our best, there are area that we continue to improve, especially during this challenging time with the pandemic where Customer Experience is challenged and may be impacted due to the restrictions in place. We have reached out to you through an email dated 8 February, but have yet to receive any reply and would love to connect back with you to allow us to address this matter. Thank you.

Hi Gina, We apologize for the experience and just so you know that we are conducting an investigation into this matter and seek ways to improve ourselves better. We would like to connect with you and if you are willing to write to us at [email protected] for more details. We have reason to believe this incident did not happen on the day you wrote in but your assistance will help us to understand the situation better. We look forward to hearing from you soon.