Dutch Colony Coffee Co.

Dear Melvyn, My name is Kalyisah, and I’m the Experience & Engagement Lead at Dutch Colony Coffee Co. Thank you for taking the time to share your feedback with us. We're truly sorry to hear that our Chicken & Waffles did not meet your expectations. It is disappointing to learn that you found both the chicken and waffle lacking in flavour and that the dish did not provide the value you expected. We understand that when dining out, guests expect a meal that is both enjoyable and worth the price paid. Your comparison to another establishment highlights that we have fallen short of delivering the quality and experience we strive for, and for that, we sincerely apologise. Please be assured that your comments have been shared with our culinary team for review. Guest feedback plays an important role in helping us identify areas for improvement, and we appreciate your candid observations regarding the taste, quality, and overall value of the dish. We would welcome the opportunity to learn more about your visit and make amends. Should you be open to discussing your experience further, please feel free to contact me directly at [email protected]. Thank you once again for your honest feedback. We hope to have the opportunity to serve you again and provide an experience that better reflects the standards we aim to uphold.

Dear JC, My name is Kalyisah, and I’m the Experience & Engagement Lead at Dutch Colony Coffee Co. Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your visit did not meet expectations. It is disappointing to learn that both the Fish & Chips and Chicken & Waffles fell short in terms of taste, portion size, presentation, and overall value. We understand how frustrating it can be when a dining experience does not feel worth the price paid, and we sincerely apologise for the disappointment caused. Equally concerning is your feedback regarding the service you received. When guests take the time to share their concerns during their visit, they should feel heard and attended to with confidence and care. We regret that our team was unable to respond appropriately to your feedback at the time, leaving you with the impression that your concerns were not being adequately addressed. Please be assured that your comments have been shared with both our culinary and service teams for review. Feedback such as yours is invaluable in helping us identify areas where we need to improve, and the experience you described is certainly not reflective of the standards we strive to deliver. We would greatly appreciate the opportunity to learn more about your visit and make amends. Should you be open to discussing your experience further, please feel free to contact me directly at [email protected]. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide an experience that better reflects the quality of food and hospitality we aim to deliver.