FLNT Nikkei Restaurant & Bar

Dear Kyra, Thank you for sharing such a candid and detailed account of your Valentine’s Day experience with us. Please accept our sincere apologies for the wait and the lack of clear communication you encountered upon arrival. Valentine’s Day is one of our busiest nights, and while our team worked hard to turn over tables, it is clear that our coordination and guest updates fell short of the professional standards we aim to uphold—especially for a planned reservation. We are glad that the gesture of prosecco and the table upgrade provided some comfort, but we hear your point on the initial disorganisation. Your feedback regarding the menu oversight is also well-taken; a hospitality gesture should never replace the fundamental steps of service. We are pleased the cod stood out as a highlight, though we note that the rest of the meal was less memorable for you. Regarding the cloud decals on the windows—we appreciate your honest perspective on how this design choice impacted the skyline view you expected from the 55th floor. We truly value your patience and your direct feedback on the evening's flow. We hope to welcome you back on a much smoother night for a more seamless and enjoyable experience. The FLNT Team