F'east

Name: F'east
Address: 435 Clementi Rd, シンガポール, シンガポール
Telephone: +6563717171
Price range: $$
Rating: 2.6

178 票

シンガポールのカフェ16189軒中1899位

営業中 08:00 - 21:00

「2 か月前に更新されました」

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31 枚の写真

多くの訪問者が良いビーフ, ローストチキンとラグーを試しにここに来ます。このカフェが提供する美味しいアイスクリーム, ベーグルとワッフルを楽しんでください。初めてF'eastを訪れるなら、素晴らしいなアイスコーヒーを選ぶのが賢い選択でしょう。

ここの親密な雰囲気は、お客様が忙しい一日の後にリラックスすることを可能にします。多くのレビュアーはスタッフが忍耐強いと評価しています。速いサービスは、これらのレストラン経営者が気にかけているものです。価格は魅力的なです。でもお店はGoogleで平均以下の評価を受けています。

レビューで頻繁に言及される

after visiting Far East Flora

chicken burger

チキンローストチキンラグー燻製鴨ビーフ鴨肉パスタ

すべて見る少ない

F'east の評価

Google

(3.8/5)

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Fella 3 ヵ月前 Google に

On 31st May at approximately 1047hrs, my friends and I happened to pass by Feast by Far East Flora after a long day of trekking and decided to stop for brunch. Unfortunately, the experience turned out to be one of the most disappointing dining experiences I have had in a long time. The restaurant was not busy at all, with only 3 tables occupied when we arrived. Several staff members were around the counter, seemingly occupied with their own tasks. Since the outlet operates with self-service kiosks, we proceeded to place our order ourselves. All 4 of us ordered together in a single transaction: 2 wrap sets and 2 seabass sets. After settling down at our table, a Malay male staff member approached us. What immediately stood out was the complete lack of greeting or apology. The very first thing he said was, "I need to void your order because we are out of seabass." One of my friends could not hear him clearly and politely asked what the replacement options were. Instead of responding with empathy or offering alternatives, he repeated himself in a firm and rather rude tone, saying, "We are out of seabass and I need to void your order. I need to void the whole transaction and you can re-order." At no point did he apologise for the inconvenience or acknowledge that this issue originated from the restaurant's side. We were instructed to return to the kiosk, wait for the transaction to be voided, and then place our order all over again. The entire process took several minutes and created unnecessary inconvenience. Throughout the interaction, not a single apology was offered. What was particularly frustrating was that the outlet was not operating during a peak period. With only a few occupied tables and multiple staff members present, there was ample opportunity for someone to take ownership of the situation, assist with the re-ordering process, or offer alternatives. Instead, the responsibility was placed entirely on the customer, even though the out-of-stock item had not been removed from the POS system. When our food was finally ready, we collected it from the handoff counter. The Chinese female staff member serving the food appeared completely disengaged and uninterested in the customer interaction. Although she was wearing a mask, her body language and overall demeanour conveyed a "can't be bothered" attitude. There was no greeting, no eye contact, no attempt at interaction and not even a simple "thank you." The interaction felt transactional and devoid of any hospitality. In fact, it was my friend who thanked her instead. The overall impression was of someone who did not want to be there and was simply going through the motions, which further added to the disappointing experience. At that point, I was hoping the food would make up for the disappointing service experience. Unfortunately, it did not. The food quality was equally disappointing. The wraps were poorly prepared and not even properly warmed. The food appeared rushed and lacked the quality one would reasonably expect when dining out. We genuinely felt that the meal was not worth the money spent. While trying to finish our meal, I observed another service failure. A group of Chinese tourists approached the counter seeking assistance. Instead of receiving help, they were directed to use the self-service kiosk. It was obvious that they were struggling to navigate the ordering process, yet none of the staff members made any effort to assist them. After several minutes, the group eventually gave up and left without making a purchase. This visit serves as a clear example of how poor service execution can negatively impact every stage of the customer journey, from ordering and service recovery to food quality and customer interaction. Sadly, based on my experience on 31st May, I would not recommend this outlet and would be hesitant to return in the future. Meal type: Brunch Price per person: SGD 60–70 Food: 1 Service: 1 Atmosphere: 3

オーナーからの返信 3 ヵ月前

Hi Fella, Thank you for taking the time to share your feedback regarding your recent visit to Feast. We are truly sorry to hear about the disappointing experience you and your friends encountered. What you described falls well short of the service standards and dining experience we strive to provide for our guests. We sincerely apologise for the inconvenience caused by the out-of-stock seabass items and the way the situation was handled. We understand how frustrating it must have been to be informed after placing your order that the item was unavailable, and to have to repeat the ordering process. More importantly, we regret that our team did not demonstrate the service recovery expected in such a situation. In addition, we apologise that the quality of the food did not meet your expectations. Your comments regarding the preparation of the wraps and overall food quality have been shared with our operations and kitchen teams for immediate review. Please be assured that we take your feedback seriously. We have shared your comments with the restaurant management team and will be conducting a thorough review with the staff involved to address the service lapses, improve our handling of out-of-stock situations, and reinforce the importance of proactive customer assistance and hospitality. We appreciate you bringing these matters to our attention. Feedback such as yours helps us identify areas where we need to do better and improve the experience for all our guests. Once again, please accept our sincere apologies for the disappointment caused. We hope you will consider giving us another opportunity to provide you with the experience that should have been delivered during your visit.

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是无名 4 ヵ月前 Google に

Fancy a meal or coffee amongst the florals... This is it! It's really quite nice to be having meals here. Food is reasonably ok not bad, price is acceptable, though I would think they can further make the prices more affordable. Coffee offer at 50 cents a steal though coffee is so so ;) Meal type: Lunch Price per person: SGD 10–20 Food: 4 Service: 4 Atmosphere: 4

オーナーからの返信 4 ヵ月前

Hi there, Thank you for your lovely feedback! We’re so glad you enjoyed the experience of dining amongst the florals. We appreciate your thoughts on the food and pricing. Noted as well on the coffee—we’ll keep working on making it better! Hope to welcome you back again soon

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웬케빈 2 年前 Google に

F'East along Clementi Road is a delightful bakery that offers an impressive array of pastries and bread, making it a must-visit spot for families and children. The selection includes everything from classic brioche loaves and sourdough muffins to indulgent croissants, pain au raisin, pain au chocolat, sesame pavé, bagels, olive ciabatta, cinnamon rolls, sweet potato danish, and macaron croissants. Each item is crafted with care and bursts with flavour. Whether you're in the mood for something savory or sweet, F'east has got you covered. Highly recommended for anyone looking to enjoy high-quality bakes in a cozy atmosphere! Food: 4 Service: 3 Atmosphere: 4 Order type: Dine in Meal type: Other Price per person: $1–10 Parking space: Plenty of parking

+ 4 枚の写真

すべてのレビュー

+65 6371 7171

$$$$ 一人当たりの価格範囲 SGD 10-SGD 20

435 Clementi Rd

シンガポール, シンガポール

King Albert Park

住所

King Albert Park

435 Clementi Rd, シンガポール, シンガポール

特長

クレジットカード利用可配達可取り除く車椅子アクセス可

営業時間

日曜日日曜	08:00-21:00
月曜日月曜	09:00-20:00
火曜日火曜	09:00-20:00
水曜日水曜	09:00-20:00
木曜日木曜	09:00-20:00
金曜日金曜	08:00-21:00
土曜日土曜	08:00-21:00