Feel Nimman Boutique

Hi, thank you for the review. Sorry we cant install an elevator as it is a very old building renovated. And I hope you don't see "no shoes" as a negative because it keeps our hotel very clean and disease free. We wish to host you again :) Have safe travels.

Thank you for your feedback. While we are always open to constructive criticism, it is essential to clarify certain points you raised since they are not only exaggerated but also misleading. Firstly, the report of an 'infestation' is a significant exaggeration. The presence of a few ants, promptly addressed by our staff, does not constitute an infestation unless you definition of infestation consists a total of 3 ants and yes we have the video of this 3 ants that you provided and would gladly upload it if you like, as well as the whole communication with you recorded in cameras, we can see who is nice and trying their best and who is being rude and unreasonable there. We maintain stringent cleanliness standards, and our quick response to your complaint demonstrates our commitment to guest satisfaction. Regarding our hotel's design and amenities, they are well-represented online and cater to those who appreciate a unique and intimate setting. It's regrettable that our aesthetic did not align with your taste, but this is a matter of personal preference, not a fault in our offerings. Pictures and information was online for the last 8 years and all you had to do is to look before you booked. Bizarre design? Lost in words here... But our job is really not to teach you principles of design but let you sleep comfortably through the night on an expensive bed, a 50" TV with Netflix in front of you and 2 Mbps wireless internet if you need it. Bizarre design though.... As for the refund, the policy is clear and was agreed upon at booking. It's a standard practice in the hospitality industry to uphold such policies, ensuring fairness and operational efficiency. Your choice to decline the alternative room we provided for you and leave does not obligate us to provide a refund, especially when the terms were explicitly agreed upon. You reacted to a situation that was solved by just leaving the place in anger, maybe instead of working on your development skills, try to understand human part of things and importance of real world communication. Really unexpected from someone as smart as yourself. We take pride in our hotel and the quality of service we provide. While we are always open to constructive feedback, we also believe in setting the record straight when faced with reviews that are more fictional than factual. And this clearly shows in many of other reviews. Yes there are some bad eggs time to time, can't make everyone happy, but we're glad we do make happy over 90% of them. And please, don't be a "Karen" demanding "the manager" over total of 3 ants is really not the right way to start your adventure in this beautiful country, a natural wonder, Chiang Mai (that is filled with all sorts of life, ants included). Still thanks for your review, we love you, hope to see you again and good luck to you (and your host) on your next hotel stay, all the best.