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GoogleユーザーはFlorence Resort Villaを気に入っており、4.4と評価しました。
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Florence Resort Villa に関する訪問者のレビュー
/ 706
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吳濟美
4 年前 Google に
超美的地方
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pei yi
3 ヵ月前 Google に
Would definitely not stay here again. First, be prepared to climb stairs everywhere. Every time you want to go somewhere, it's another flight of stairs. Not fun when you're carrying luggage. The staff there are unfriendly, would not bother to help you at all. All staff there are so cold and curt. The worst part is the hidden costs. We booked through Agoda, but there was no option or information about dinner. Only after checking in were we told dinner costs TWD 700 (about SGD 28) per person. It was a Western set meal with a small buffet, but the taste was way below expectations. For the price we paid, the food was a huge letdown. The pork chop was so tough it was difficult to chew, the prawns had almost no taste, and even the salmon was dry and overcooked. The hotel is also so remote that it feels like you're trapped there. The nearest 7-Eleven is about a 20-minute walk away, and there are almost no eateries nearby. I guess that's why they can charge whatever they want for food—they know you don't have many other choices. Want to leave the hotel? Be prepared to pay again. They charge about SGD 4 per person for a one-way transfer, and it's not even in a proper car—it's a buggy driving on mountain roads. Uber is almost impossible because drivers don't want to come all the way up. Overall, the whole stay just felt like paying extra for inconvenience. Definitely not worth the price. Service: 1
F
オーナーからの返信
１ヶ月前
Thank you for taking the time to share your experience. We are truly sorry that your stay did not meet your expectations.We sincerely regret that our service did not make you feel welcomed or well cared for. This is not the experience we hope to provide, and your feedback has been shared with our team for further review and service training.As our resort is built along the natural mountain terrain, there are slopes and stairs throughout the property. We understand that this may be inconvenient, especially when traveling with luggage, and we will continue to remind our team to proactively assist guests whenever needed.Regarding dinner and transportation, these are optional services with separate charges depending on the accommodation package booked. We are sorry if the information was not communicated clearly enough and caused any misunderstanding. We will continue reviewing how these details are presented and explained to our guests.We also regret that the dinner did not meet your expectations. Your comments regarding the dishes have been shared with our culinary team for review and improvement.Thank you again for your honest feedback. While we are sorry that this stay left you disappointed, your comments help us identify areas where we can improve both our communication and guest experience.
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Ritsuei C.
3 年前 Google に
(Stay in Italian country double room with extra bed) As soon as we arrived at the villa, there was a very enthusiastic (frontman) brother who helped us put our luggage and take a golf cart back to the lobby. The employees were very kind and smiling, which was really nice! The room is very new, beautiful and clean (take photos like crazy)!! There is also a beautiful scenery outside the window. In addition, there are snacks + capsule coffee + drinks and Nina’s chocolate that come with the room, which is also great! Breakfast and dinner are also varied and rich! When checking out, we also received our own brand hand cream as a gift! Staying in Florence Resort Villa is really a great value~ On the return trip, I also used the complimentary ticket to visit Nina’s Chocolate Dream Castle, which is also a great place to take photos and buy~ Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury, Great view, Romantic, Quiet, Great value
すべてのレビュー
$$$$
一人当たりの価格範囲
TWD 330 まで
