Green Place

Dear Janin, Thank you for taking the time to share your honest feedback. I want to sincerely apologize for the deeply disappointing experience you had during your stay with us. You are absolutely right—regardless of the room rate, every guest deserves a comfortable stay, attentive service, and properly cooked meals. We clearly failed to deliver on these basic standards, and for that, we are truly sorry. Please know that we are not making excuses. Serving uncooked food is entirely unacceptable. We have immediately addressed this specific incident with our kitchen team to ensure strict quality control. Furthermore, we are re-training our staff regarding time management and guest communication so that no guest feels their time is disregarded again. We deeply regret that our previous communication came across as dismissive or making excuses; that was never our intention, but we take full responsibility for how it was received. Your feedback has been a serious wake-up call for our management team, and we are committed to making real improvements. Thank you again for bringing these flaws to our attention. We wish you all the best in your future travels.

Dear Kaung YiYwal, Thank you for taking the time to share your detailed feedback. While we are glad to hear that you liked our location, we are deeply sorry that the rest of your stay fell so far below acceptable standards. We sincerely apologize for the inexcusable delay with your food order, and more importantly, that you were served uncooked fried rice. This is absolutely not the culinary standard we aim to provide. Please be assured that we are taking this matter very seriously and addressing it directly with our kitchen team to improve our order management and ensure strict quality control on all meals. Furthermore, we are truly sorry about the unpleasant smell and the poorly maintained condition of your room. Your comfort is our priority, and we completely understand your frustration. We have immediately alerted our housekeeping and maintenance teams to inspect the room you stayed in, resolve the odor issue (including checking the nearby rubbish area), and step up our overall room maintenance. We truly value your feedback as a Local Guide, as it points out exactly where we need to make urgent improvements. We hope you might give us another opportunity in the future to provide you with the quality experience you deserve.

Thank you so much