HOYEA Chinese Cuisine

親愛なるお客様へこのたびはご来店いただき、誠にありがとうございました。さらに、嬉しいコメントまでお寄せいただき、心より感謝申し上げます。烏魚子チャーハンをお楽しみいただけたとのこと、大変光栄でございます。「日本人の口にも合うはず」とのお言葉も、大変励みになります。また台東にお越しの際は、ぜひお立ち寄りくださいませ。スタッフ一同、心よりお待ちしております。敬具台東桂田喜來登酒店 より

Thank you for taking the time to share your feedback regarding your recent visit to Ho-Ya Cantonese Restaurant. First and foremost, please accept our sincerest apologies for the unpleasant experience you and your team had during your New Year staff lunch. As an international brand, we strive to deliver genuine and professional hospitality to every guest. It is truly disheartening to learn that our service—specifically the attitude of our manager and the lack of flexibility regarding our operational hours—fell so far below the standards we hold ourselves to. Please be assured that your feedback has been shared with our Food & Beverage Director and senior management team for immediate internal review and re-training. Regarding the cuisine, we take your comments about the quality of our duck very seriously. Our executive chef has been notified to re-evaluate our preparation and quality control processes to ensure our dishes meet the expectations of our diners. On a much brighter note, thank you for your kind words regarding our Indonesian team member. We will personally pass on your "Terima kasih" to her, as your recognition is the greatest encouragement she could receive. We would appreciate the opportunity to connect with you directly to apologize personally and learn more about how we can make things right. Please feel free to send us a private message with your contact details or reach out to our Guest Relations department at your convenience. As a fellow professional in the hospitality industry, your honest feedback is an invaluable wake-up call for our team.