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オーナーからの返信
2 ヵ月前
Dear Shubham, We regret that your visit was not as enjoyable as it should have been. We truly appreciate your support as regular diners and value every guest who chooses to dine with us. Our goal is to provide a comfortable, welcoming, and clean dining atmosphere for all guests. While we understand that small accidents can happen, especially with children, we also kindly ask all diners to help maintain a conducive environment that can be enjoyed by everyone. During your visits over several days, our team made every effort to accommodate your family and ensure you had a pleasant dining experience. We are always committed to being courteous, kind, and professional, and we are sorry that this was not reflected in your perception of the interaction. We addressed the matter promptly and reviewed the CCTV footage as part of our efforts to understand the situation accurately and fairly. We strive to provide exceptional service to all our guests and regret any shortcomings during your visit. Your feedback has been noted as we continue working to improve the experience we offer to every diner. We wish you all the best in your future travels. Best Regards, Suwan