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オーナーからの返信
5 ヵ月前
Hello,Thank you for taking the time to share your feedback.We understand your comment regarding stock shortages. Unfortunately, some of our products are imported from Europe, and you may have noticed that the current global situation (ongoing conflicts, disrupted logistics, rising transport costs) makes restocking significantly more complicated… even for the most organized businesses.On top of that, the sharp decline in tourism over recent weeks has directly impacted import volumes. And, as is often the case, small independent shops like ours — at the very end of the supply chain — are the ones who feel it the most.Regarding communication with our staff, we’re sorry if this was frustrating. That said, our team is local, and Thai is the primary language of the country you are staying. It’s possible they were simply doing their best to assist you in English and may not have found the exact words to fully address your request.As for the comparison with Tops, a large national chain with extensive buying power and logistics, versus a small delicatessen built with passion over nearly 10 years by a team of four employees and two owners… well, that’s certainly an interesting comparison.We’re sorry if you’ve had a bad experience in our deli shop. That being said, we remain fully committed to offering quality products and personalized service to our local community, as well as to the tourists who visit us, values that many of our customers continue to appreciate and support.”All the best.
