Houses&Homes

I’m sorry for making you feel that way. We truly intend to provide good service to everyone—including you. Just having you walk into our shop already means a lot to us, and we genuinely appreciate it. There may have been a communication issue, especially with my English, which is not very strong. I often feel anxious when speaking in English, and that anxiety might unintentionally come across through my facial expressions or lack of eye contact. But please know that I was genuinely happy to have you there. I really wish I could have explained more, recommended more, and made your experience better. I can generally understand English, but when responding, I tend to speak in short phrases. My natural tone can also sound firm or blunt, which sometimes leads to misunderstandings. I sincerely apologize for that, and I will work on improving it. Regarding the eye contact, I sometimes try to give customers space while they are choosing, so they don’t feel pressured. However, I understand now that it may have felt like a lack of attention, and I truly apologize for that. Thank you as well for your kind words about our Thai milk tea and ambience. It really means a lot to us. Please know that we take your feedback seriously, and I will use this experience to improve both my communication and the way we welcome every customer. You deserve good service, just like everyone else. I truly hope we’ll have the chance to welcome you again and give you a much better experience next time. I wasn’t having a bad day at all—in fact, having you visit my shop was one of the good parts of my day. I truly didn’t expect things to turn out this way, and I sincerely apologize. Finally, I would like to sincerely apologize for what happened. I should have communicated with you more and smiled more. I will take everything you’ve shared and use it to improve. Thank you again, and I’m truly sorry.