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オーナーからの返信
3 ヵ月前
Dear Noor Erne, Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had at our Sun Plaza branch on 27 May 2026. Food safety and hygiene are extremely important to us, we take your feedback seriously and will review the CCTV footage and conduct an internal investigation regarding the incident you described. We will also reinforce proper hygiene procedures with our team members and provide additional training where necessary to ensure our food handling standards are consistently maintained. Thank you for taking the time to share your concerns. Your feedback helps us improve our operations and service standards.