IRON BOT Cafe&Bar Phuket

Thank you.‍

I am the cashier staff member, and I would like to explain something to the customer. I do not know what agreement or conversation you had with the other staff because no one informed me that you only needed to pay an additional 25 baht. Therefore, I truly did not know. The staff only told me to process the Visa payment, so I processed the Visa transaction normally because no one explained any details to me or informed me about the 25 baht payment. We sincerely apologize, but I am not the manager — I am only a cashier staff member. I already asked you to please wait a moment because I am currently calling and discussing this with the manager. Since this involves the Visa payment system, I need to confirm with the manager first whether this amount can be deducted from the front store account, as there is also a 7% charge involved.Please understand that everything must follow the system, and I cannot make this decision on my own. Our staff already informed you that the restaurant policy is that customers must order a drink first before going downstairs. However, you agreed to pay the 150 THB entrance fee, went downstairs first, and then came back upstairs to place an order. The payment was processed through the Visa system, which is handled by my manager, not by me. That is why I need to consult with the manager first.I hope you understand, and again, we sincerely apologize for the inconvenience.