Joo Bar

Dear Stella, Thank you so much for your kind words! We're delighted to hear you enjoyed the drinks, atmosphere, and friendly service. It means a lot to us that you'd choose to visit again when you're back in Singapore. We can't wait to welcome you back and have you try more of our drinks and food menu. See you again soon! Cheers, Joo Bar

Dear whalelyy, Thank you for taking the time to share such detailed feedback. We’re glad to hear that you enjoyed the food, especially the jeon and fried chicken, and that the portions met your expectations. We’re sorry to hear that the makgeolli and atmosphere fell short. Our makgeolli selection can have a lighter, sweeter profile, but we understand that it may not have been what you were expecting, and we’ll take your feedback into consideration when reviewing our drinks menu. We also apologise for the cleanliness of the table and seats. This should have been checked before seating you, and we’ll remind our team to be more thorough. Regarding the noise level on Level 3, we understand how it can affect the dining experience, especially when there are larger groups, and we’ll look into how we can better manage seating and ambience where possible. We appreciate your honest comments and hope to welcome you back for a better overall experience next time. Cheers, Joo Bar

Hi Jing Ting,We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. Food safety and quality are extremely important to us, so we immediately looked into your concern.After reviewing our kitchen records and checking with our team, we confirmed that all ingredients used — especially the seafood — were fresh and handled properly. We also personally reached out to several other guests who had the same seafood risotto that evening, and none of them experienced any discomfort or similar symptoms.While we’re confident in our safety practices, we completely understand how unpleasant it must have been for you and truly regret that you felt unwell. Please reach out to us directly at [email protected] so we can follow up personally and make things right.Thank you again for bringing this to our attention — we take all feedback seriously to ensure the best experience for our guests.Cheers,Wei ManMarketing Manager