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オーナーからの返信
3 ヵ月前
Dear Customer,First of all, we would like to sincerely apologize for the unpleasant experience you had during your visit. We are truly sorry that we did not provide the level of service you expected, and we appreciate you taking the time to share your feedback with us.We would also like to clarify the composition of our combo sets:**Combo S (THB 60)** – 5 pieces* 1 Pandan Sweetmelt* 1 White Coconut Pancake* 1 Black Coconut Pancake* 2 Pancake Rolls (fillings of your choice)**Combo M (THB 90)** – 8 pieces* 2 Pandan Sweetmelts* 2 White Coconut Pancakes* 2 Black Coconut Pancakes* 2 Pancake Rolls (fillings of your choice)**Combo L (THB 120)** – 11 pieces* 4 Pandan Sweetmelts* 2 White Coconut Pancakes* 2 Black Coconut Pancakes* 3 Pancake Rolls (fillings of your choice)May we kindly ask which combo set you ordered? We would appreciate a little more information so that we can investigate the matter thoroughly.Regarding the staff's attitude, please rest assured that we take your feedback very seriously. We have already spoken with and reminded the staff member at the branch to ensure this does not happen again.Once again, we sincerely apologize for the inconvenience and the disappointing experience. Thank you for bringing this to our attention, as it helps us improve our service.