Ki Izakaya

Dear 河了貂,Thank you for taking your time to share your experience during your recent visit at Ki Izakaya.It is with regret that we could not provide you with a remarkable experience during your dining with us. We do understand that experiencing unpleasant encounters do not live up to your expectations and certainly do not represent the standards of service and hospitality that Sindhorn Kempinski is known for. Please be assured that we have reviewed these aspects of your experience together with the respective colleagues to address necessary actions accordingly.I hope that we may get an opportunity to welcome you back in the future and please contact me if I can be of any assistance.Best regards,Manuel VelascoDirector of Food and Beverage