Kirati

Dear Tricia Glober, Thank you very much for bringing this matter to our attention, and for your continued support of our restaurant. I am truly sorry to hear about your recent experience. What you described is very concerning and does not reflect the standards we are committed to maintaining. Please be assured that we take this issue extremely seriously. We have already conducted an internal review with both our kitchen and service team. According to our team, the dish was freshly prepared; however, we fully understand that the presentation and quality did not meet expectations, and for that, we sincerely apologize. We would also like to clearly reassure you that we have a strict policy: we never reuse any food from a guest’s table under any circumstances. That said, your experience is very important to us, and we are taking immediate steps to review both our food quality control and presentation standards to ensure this does not happen again. As a valued guest who has visited us many times, it truly means a lot to us, and we are very sorry to have disappointed you on this occasion. We would sincerely appreciate the opportunity to welcome you back and take care of you properly. Please allow us to invite you for a special dinner with us, as our way of apologizing and restoring your experience. Kindly contact me directly, ([email protected]) and I will personally arrange everything for you. Thank you again for your honest feedback, and we truly hope to have the chance to serve you again. Warm regards, Justin Guest Relation Manager