L
オーナーからの返信
2 ヵ月前
Dear Francky,I hope this message finds you well. I just want to say thank you for coming down to LALA to celebrate a birthday with your friends.I also want to give my sincere apologies that we completely missed the birthday arrangement that was requested, and nothing was brought to your table. Seeing other birthday celebrations happening around the room while yours was not acknowledged at all must have felt awful. We are not part of a big group or restaurant chain. This is genuinely Chef and my restaurant and we really do care about every guest, so it hurts us even more when someone has a bad experience — especially on a birthday.I’ve already spoken with the team to understand exactly how this was missed, and we’ve put a clear check-in step in place so that any special occasions requested in advance are confirmed before guests arrive and again before dessert.I’m messaging you from my private number — if there is anything I can do, or if you’d ever consider coming back, please don’t hesitate to reach out. I’d really love the chance to look after you properly.Wishing you a lovely week ahead, Michael Co-Founder / LALA