L&LDAIRY

After carefully reviewing the security camera footage to confirm the sequence of events, I would like to clarify a few points, as there are several factual inaccuracies in your review. First, no plates were cleared while you or your companion were still eating. We did not remove any dishes until we had confirmed that they had been finished. The pasta and other hot dishes had also been left untouched for over 30 minutes. As we wanted you to enjoy them at their best, I politely suggested that they be eaten while they were still warm. I also noticed that several dishes were overlapping on the table, so I asked whether you would like me to serve and portion them for you. You kindly replied, “Yes, please,” and only then did I proceed to portion the food. At no point did we serve food onto your plates without your permission or attempt to rush your meal. For this reason, it is very disappointing for us to receive criticism that the food was cold, as we had done our best to ensure that it could be enjoyed in the best possible condition and had offered our assistance only after receiving your consent. Regarding the Wi-Fi/payment issue, I sincerely apologize for the inconvenience caused. As you mentioned, I asked you to remain at your table while we worked to resolve the problem. Unfortunately, this took approximately 15 minutes. When you kindly offered to go to the ATM yourself, we accepted your offer. I truly regret the delay and any inconvenience this may have caused. While I fully acknowledge that an apology was appropriate, I would respectfully question whether it was reasonable to expect every member of our staff to apologize personally for an issue that was being handled by the staff member responsible at the time. We take all customer feedback seriously and will continue striving to improve our service. At the same time, we also believe it is important that any public review accurately reflects what actually occurred.