Lutetia Taipei

Dear customer,Thank you very much for sharing your experience with us. We’re truly sorry that you had to wait so long for your order, especially when the café wasn’t busy and you only ordered a piece of bread and a cup of coffee. A 30-minute wait is unacceptable, and we sincerely apologize for the inconvenience it caused.We’re also sorry to hear that our staff appeared to be chatting instead of providing attentive service. This is not the standard we aim to uphold. Additionally, receiving cold bread after such a long wait must have been very disappointing, and we understand your frustration.Please rest assured that we will address this issue with our team immediately and strengthen our training to prevent similar situations from happening again.We’re glad to hear that you enjoyed our bread, and we truly hope you will give us another chance to provide you with the prompt and pleasant service you deserve.Thank you again for your valuable feedback.

Always a pleasure to have you with us Marco