Margarita Storm

拝啓 竹嶋亮 様この度はMargarita Stormにご来店いただき、誠にありがとうございます。アディが心地よいサービスを提供できたことを大変嬉しく思います。また、メキシコ料理とビールをお楽しみいただけたとのこと、感謝申し上げます。テイクアウトのご利用もぜひご検討ください。今後とも皆様にご満足いただけるよう努めてまいりますので、次回のご来店を心よりお待ちしております。敬具 Margarita Storm

拝啓、田庭雅様この度はマルガリータストームへのご訪問と高評価を賜り、誠にありがとうございます。南米料理をお楽しみいただけて嬉しく思います。私たちはお客様にご満足いただける体験を提供することを常に心がけております。これからも多くのお客様に愛されるお店を目指して努めて参ります。今後ともどうぞよろしくお願い申し上げます。敬具 マルガリータストーム

Thank you for taking the time to share this feedback, and most importantly, for being a loyal guest of Margarita Storm for many years.We are genuinely sorry to hear about your experiences on both visits. Being overcharged is frustrating enough, but feeling that your concerns were not handled professionally is completely unacceptable. We are equally disappointed to hear about the condition of the balcony area and the manner in which your questions were addressed. Regardless of the circumstances, our guests should always be treated with courtesy, respect, and a willingness to help.Please accept our sincere apologies. We have shared your comments with our management team and will be addressing both the service issues and the condition of the outdoor seating area to ensure this does not happen again.It is especially disappointing to hear this from someone who has chosen Margarita Storm as a regular stop for so many years. We truly value your support and would appreciate the opportunity to restore your confidence in us.Should you decide to visit us again, please feel free to ask for Amir or Adil. We would be happy to personally look after your visit and ensure you receive the level of hospitality you should have received from the start.Thank you again for your honest feedback. We hope we will have the chance to welcome you back and provide the experience you have come to expect from Margarita Storm.