M
オーナーからの返信
2 ヵ月前
We're truly sorry for your experience. This is not the standard we aim to provide, and we completely understand your disappointment.This was the first day that we were fully booked for our promotion, and while our team was overwhelmed, that's no excuse for the long wait, incomplete orders, or cold food.Furthermore, finding a hair in your food is completely unacceptable, and we're very sorry. Your meal should never have been charged after an incident like that. We will be discussing this with our team and reinforcing our standards to ensure it doesn't happen again.We sincerely hope you'll give us another chance to make things right. We'd love the opportunity to personally take care of you and show you the experience we strive to give every guest. Your next meal will be taken care of. Our sincerest apologies once again for today's experience.Thank you,The Margarita Storm