Fire Ramen Menbaka

この度は、Menbaka Fire Ramenへご来店いただき誠にありがとうございました。迫力ある炎のパフォーマンスをお楽しみいただけたとのこと、大変嬉しく思います。また、ネギラーメンの味についても「美味しい」とのお言葉をいただき、スタッフ一同励みになります。価格につきまして、弊店のラーメンはパフォーマンスを含めた特別な体験としてご提供しております。その点をご理解いただき、ご満足いただけたことは私共にとっても大きな喜びです。一方で、接客の際の言語対応につきまして、ご不快な思いをさせてしまい誠に申し訳ございませんでした。本来、お客様に合わせた最適なコミュニケーションをとるべきところ、配慮に欠けた対応となってしまいました。頂戴したご意見はスタッフ全員で共有し、どなた様にも心地よくお過ごしいただける接客を目指して改善に努めてまいります。お忙しい中、素敵なお写真とともに貴重なフィードバックをありがとうございました。またのご来店を、スタッフ一同心よりお待ちしております。

Thank you for visiting Menbaka Fire Ramen and for your valuable feedback.We are glad you enjoyed the fire performance, but we are truly sorry to hear that the temperature of your ramen soup was not as hot as expected.While the intense flames create a spectacular show, the actual cooking process involves a delicate balance of heat and timing. Your feedback is crucial for us to ensure that the quality and temperature of our food match the excitement of the performance. We will review our serving process with our kitchen team immediately to prevent this from happening again.We appreciate your honesty as it helps us improve the authentic Kyoto ramen experience we strive to provide. We hope you'll give us another chance to serve you a steaming hot bowl in the future.

Thank you for sharing your feedback.We are sincerely sorry to hear that your experience with our owner was not what you expected and that it left you feeling uncomfortable.Our head chef/owner is known for his very high energy and unique character, which he uses to entertain and engage with our guests. However, we understand that this "passionate" style can be overwhelming and may not suit everyone's preference.We take your comment seriously and will use it as an opportunity to reflect on how we interact with all our guests to ensure everyone feels welcome and comfortable. Thank you for your honest opinion.Sincerely, The Menbaka Fire Ramen Team