Mezzaluna

Dear  あきら,Following our recent telephone conversation, we would like to thank you again for sharing your feedback and to reaffirm that we remain fully available to restore your confidence in our establishment.We are truly sorry to learn that your experience did not meet your expectations. This is not the impression we strive to create, and your comments have been carefully noted and shared with our team.We deeply regret for the confusion regarding the reservation deposit, which is applied directly to the final bill rather than refunded separately. Most importantly, allow us to sincerely apologize for the unintended transmission of an internal document. This clearly does not reflect our procedures or professionalism, and we are addressing this matter internally with the utmost seriousness.We genuinely regret your disappointment and hope to have the opportunity to welcome you again at Lebua.Thank you.Warm regardsPierre BernardGeneral Manager

Dear TK.O,Thank you so much for your generous feedback.We are thrilled to see that you enjoyed your time with us.Your appreciation is a heartfelt reward for the dedication and passion of our entire team, both in the kitchen and in the dining room.We look forward to welcoming you back for another memorable experience soon.Warm regards.Pierre BernardGeneral Manager