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オーナーからの返信
7 ヵ月前
Dear Cla Muder, Thank you very much for your feedback and for choosing to spend your time with us. We sincerely apologize for the disappointment you experienced regarding pool access. Kindly allow us to clarify that we are a bar located within a hotel property, and during your visit, the hotel was fully occupied. For this reason, pool access was reserved exclusively for in-house guests to ensure their comfort and safety. We truly understand how this may have affected your experience, and we apologize that this was not communicated clearly in advance. Your feedback is very valuable to us, and we will improve how we inform our guests about this policy to avoid any misunderstanding in the future. We appreciate your support and hope to have the opportunity to welcome you again. Warm regards, Prapasiri B. Food and Beverage Manager