Nespresso Boutique ELEMENTS

Name: Nespresso Boutique ELEMENTS
Address: Shop 1089B, 1 Austin Rd W, 香港, 香港
Telephone: +85281011007
Rating: 3.1

29 票

香港のコーヒーハウス4790軒中996位

閉店開店時間 10:30

「2 か月前に更新されました」

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Nespresso Boutique ELEMENTS は、フードと内装で際立っています。

Nespresso Boutique ELEMENTSはSky100 Hong Kong Observation Deckのすぐ近くにあります。残念ながら、スタッフは効率的なと多くの訪問者が言及しています。でも googleユーザーはここを気に入っており、4.3と評価しました。

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(4.3/5)

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Alvin 9 ヵ月前 Google に

Buying coffee capsule itself is easy, but didn’t expect that the Elements branch was such a hassle in terms of trying to get the staff’s attention to purchase. They were all busy in one corner playing with their phones and chitchatting.

オーナーからの返信 9 ヵ月前

We sincerely apologize for your experience at our boutique. Thank you for bringing this to our attention and we will address it immediately. We appreciate your feedback.

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andrew Tam １年前 Google に

Staff become rude if you don’t buy what he recommends.

オーナーからの返信１年前

Thank you for your message. We would like to follow up with you further. Please contact us at 8101 1007 (available from 8 AM to 10 PM) so we can provide assistance and an appropriate solution. Thank you once again for your support and interest in Nespresso.

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Adrian Ho 5 年前 Google に

As a long-time user of Nespresso, it pains me to have to leave a one-star review, but I don't think I can fathom any excuses on their part, so here goes: I had the misfortune to come across a faulty cartridge - fine, these things happen, QC and all that. I still managed to have my afternoon coffee that day, as a new cartridge worked fine on my machine. But I live just above a Nespresso shop, which happens to be this one in Elements, and I kept the faulty cartridge to let them know that the foil couldn't be pierced and coffee wouldn't come one, etc. etc. I'd paid for a sleeve of 10 cartridges, not 9, afterall. So I expected a replacement cartridge. I walked into the shop, and explained that I had a faulty cartridge and wanted a replacement. The employee signalled to his colleague with his eyes (it seemed like this happens often enough for a designated member of staff to deal with this situation). She promptly brought me over to a machine similar to mine, and explained why it was my machine that was at fault. This is despite the fact, my next cartridge was able to produce the usual, I'll begrudgingly admit, flavourful coffee from my "India" cartridge. Following a short lecture on the hydrodynamics of a Nespresso machine, the icing on the cake was that even on their prestine machine, the cartridge did not puncture. I could see that this staff was trying to find a plausible explanation to backtrack, and at the same time deny my quest for a replacement cartridge. In the end, she relented, but not before saying: "Usually in this situation, we wouldn't give out replacement cartridges". When every Nespresso shop expresses no hesitation in offering a free coffee to prospective buyers, why is such an issue to address the deficiencies in their own product - and with such poor attitude? I feel like a number to them and not a valued customer - I've been reeled into using using their product, and walk the conveyor belt of using their consumables, but left as a carcass to rot in the hills. Thanks Nespresso.

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+852 8101 1007

Shop 1089B, 1 Austin Rd W

香港, 香港

住所

Shop 1089B, 1 Austin Rd W, 香港, 香港

特長

クレジットカード利用可車椅子アクセス可

営業時間

日曜日日曜	10:30-21:00
月曜日月曜	10:30-21:00
火曜日火曜	10:30-21:00
水曜日水曜	10:30-21:00
木曜日木曜	10:30-21:00
金曜日金曜	10:30-21:00
土曜日土曜	10:30-21:00