Nonna Hong Kong

Dear Chloe,Thank you for taking the time to share your feedback regarding your recent birthday celebration with us. First and foremost, we would like to wish you a very happy belated birthday, though we are deeply saddened to hear that your experience did not live up to the special occasion. We strive to provide every guest with impeccable service and culinary excellence, and it is clear from your review that we fell short of these standards during your visit.Furthermore, we regret that our team failed to proactively clear your oyster shells and that you had to prompt us multiple times. We did addressed this directly to our front-of-house management team.We have shared your comments directly with our Head Chef to review our wood-fired oven temperatures and our pasta seasoning protocols so that every dish leaves the kitchen perfectly prepared.We would love the opportunity to make this right and regain your trust. If you are open to discussing your experience further or would allow us to host you again for a much better experience, please reach out to our management team directly at [email protected] a great day ahead.Sincerely,Nonna Team

Dear Vito,Thank you so much for taking the time to share such a detailed and thoughtful review of your dining experience with us! We are absolutely thrilled to hear that our team provided great service and made your family feel so welcome. Being recognized as a kid-friendly destination is incredibly important to us.We are delighted that you enjoyed our authentic pizzas! Our culinary team takes great pride in perfecting our pizza dough and using high-quality ingredients, so hearing that the marinara and burrata combination was "banging solid" truly makes our day. We also appreciate your constructive feedback regarding the Gigli seafood pasta; we constantly strive to refine our menu, and your notes help our kitchen team maintain the high standards we set for ourselves. It is wonderful to know that the whole roasted sea bass and our classic meatballs hit the mark and rounded out your meal beautifully.We would love to welcome you and your family back the next time you spend a day at the beach. Please let us know when you plan to visit again so we can ensure you have another fantastic table and an equally memorable meal!Have a great day ahead.Sincerely,Nonna Team

Dear Yanika, Thank you so much for choosing to celebrate Father’s Day with us at Nonna at the Gold Coast! We are absolutely thrilled to hear that you had such a phenomenal experience and that our team, environment, and special Father’s Day festivities contributed to making your day memorable. Providing top-notch service and creating a welcoming atmosphere are our top priorities, and it is wonderful to know we hit the mark for your family. We are especially glad you enjoyed the special drinks and that you walked away with a prize from our game! We truly appreciate your kind words and your promise to return, and we cannot wait to welcome you back for another delicious meal soon.Have a great day ahead.Sincerely,Nonna Team