PUNN&PRINN Steak Restaurant

"On behalf of the restaurant, we would like to express our deepest apologies for the disappointing experience you had during your recent visit. After looking into the matter, we found that there was a miscommunication between our service staff and the cashier. Unfortunately, the information regarding the incorrect order was not properly conveyed to the payment counter. We would like to clarify our standard policy: Normally, if an incorrect dish is served, the flavor is not up to standard, or a guest is dissatisfied with any menu item, our policy is to waive the charges for that specific dish immediately. In your case, because the server did not clearly inform the cashier of the error, you were charged the full amount. This was a clear lapse in our internal coordination, and we take full responsibility for this mistake. We are truly saddened to have let down a loyal customer like you. We realize that this is not about the money, but about accountability and the quality of service you deserve. We will use this feedback to improve our internal communication systems to ensure this does not happen again. We sincerely hope you will give us another opportunity to make things right and provide you with the exceptional experience you have come to expect from us. Please accept our sincerest apologies."