PUTIEN NEX

Dear Customer, I felt extremely bad after reading your dining review. You specifically booked this restaurant to celebrate Father's Day based on a family recommendation, and it should have been a joyful family meal. However, a series of issues with the restaurant management, the manager's service, and the food preparation ruined the experience. I am truly sorry. We would like to apologize to you point by point and explain our rectification plan: 1. The queue-jumping and the manager's perfunctory attitude were our biggest mistakes. Even though you arrived first, we allowed other customers to cut in line. After you expressed your dissatisfaction, we didn't properly apologize or appease you; we simply seated you hastily in a cramped corner. We have already had a serious talk with the manager on duty that day, and all staff will undergo retraining in queue management and customer complaint handling to ensure fair treatment of every customer in the future. 2. The table wasn't clean or set with tableware, while the next table was perfectly arranged. This differential treatment made you uncomfortable. During holidays, we will increase pre-meal inspection staff, standardize the setup of each table, and have management personnel conduct regular table patrols. 3. A large number of dishes were out of stock, the food was cold, and the order of serving dishes was reversed, which completely failed to meet our standards. The kitchen has adjusted its holiday stock levels, strictly controlled the temperature of dishes, and strictly followed the order of serving appetizers first to avoid recurrence. We especially thank you for recognizing the server who served your table. Her patient and attentive service slightly improved your experience. We will reward this employee and encourage everyone to follow her example. I am the manager of this restaurant, and I sincerely want to make up for this unpleasant experience. Would you mind sending me your dining details and contact information privately? I will arrange a complimentary family meal for you, personally attending to your needs and overseeing the service and food throughout, ensuring a comfortable dining experience for you and your family. We are truly sorry for ruining your Father's Day dinner. We have taken all your feedback into consideration and will immediately make improvements. We look forward to the opportunity to rectify our mistake. Min Min Restaurant Manager Putien Nex

Dear Customer, I feel deeply apologetic for your review. Knowing that your family has always supported Putian and specifically chose our branch to celebrate Father's Day, we were unfortunately unable to address your concerns due to multiple issues with store management, staff service, and ingredient preparation. I would be very disappointed myself. We have documented every single issue you mentioned: not informing us when dishes were sold out, blindly pushing large portions, slow fish preparation without prior notice, reduced portion sizes, and negligent service with drinks not being recorded. We held a company-wide meeting that same day to rectify these problems, completely standardizing the front and back of house to prevent similar issues from recurring. Your satisfaction with the taste is our only consolation, but the shortcomings in service and food control are truly unforgivable. To express our full apology, we would like to invite you and your family to our restaurant again. We will cover your entire meal, personally overseeing the service, strictly controlling portion sizes, and informing you in advance of the preparation time and stock status of all dishes. If you would like to give us a chance to make amends, please reply with your contact information and I will reserve a seat for you in advance. If you do not wish to come to the restaurant at the moment, we can also provide you with a meal voucher of equivalent value. We sincerely apologize again for this terrible dining experience to you and your family. Min Min Restaurant Manager Putien Nex