PerghChicks

Thank you!

Thank you for your feedback. Happy you enjoyed our food. We understand that waiting can be frustrating. However, arriving during peak break-fast hours (6:30pm–7:30pm) and expecting immediate service (or service within your expected waiting time) isn’t realistic—this is the busiest period across virtually all F&B establishments, including fast-food chains. Disclaimer: This is not meant to be defensive, but a courteous response with intention to remind customers to plan ahead & make reservations or enquire instead of walking in last min & ordering less than 5 mins before breaking fast & for customers understands how difficult it is to manage expectations despite all measures taken to increase efficiency. (Note: our team only have our meals after 9pm in order to serve all customers fast.) Every year during this period, despite us consistently reminding customers on our social media to make reservations early, we still encounter last-minute walk-ins who say they are “okay with waiting,” but later express dissatisfaction or reflection/constructive feedback to improve the wait time. We’ve implemented and improved on many of the suggestions shared with us over the years. That said, arriving at 7pm & placing order at 7.16pm with 30 orders infront of you and expecting it to be prepared within your expectation —is simply not feasible. While we appreciate your feedback to improve service, we would appreciate more if customers plan ahead & to reach out to us early & in advance to check waiting times, make reservations, or clarify order timings—especially during Ramadan. Like please, we also want to serve you fast so we can also break our fast This applies to any other food establishments you are patronising. We are also open other times throughout the year, so visiting us at an off peak hour will garner you lesser waiting time We appreciate your understanding and continued support.